Terms & ConditionsThese let you know what you can expect of me as well as more information on the services and products I offer. By using my services you are entering into a contract with me and agreeing to be bound by the following terms and conditions.
Ordering my services
My contract with you, and your service order, is not legally binding until close of business (6.00pm) the day before I am due to visit your premises (or 7.00pm on the Friday before a Monday visit). You may cancel your scheduled visit at any time up to this point without incurring any charges. Cancellations made after this time may incur an administrative charge of £25.00. If I am unable to fulfil your service visit I shall not be liable for any costs associated with our inability to fulfil your service visit.
Charging for my services
I accept payment by cheque and in cash. All prices shown on this site are in UK pounds and exclude VAT unless otherwise stated.
The information contained within this site is checked for accuracy however on occasions an error may occur. I will not be liable for any errors to service descriptions or prices, however I will endeavour to supply the service you require on a best endeavours basis.
My service slots
I allocate 1 hour timeslots from Monday to Friday for your visit, and these are supplied on a first come, first served basis
Sometimes it may be necessary to re-schedule an appointment due to factors beyond my control. If it is necessary to do this, I will attempt telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time.
Missed Appointments
If you are unable to keep a service appointment please contact me to re-book the appointment. If you are out at the agreed appointment time and subsequently cancel your service order we may apply an administrative charge of £25.
Warranty
All of my services carry a three month warranty on parts and labour. If a problem recurs on a fault which I fixed or any fault occurs which directly relates to the work I have carried out I will rectify the problem at my cost. If you ask me to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user error, user damage or because of something that you have done to cause the problem, I may levy a call out charge.
Liability
If your device is within a manufacturer's warranty period, work that I may undertake may invalidate this warranty - it is your responsibility to ensure that you check the terms of your warranty.